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RATIFIED · 13/06/2026 · v2.0
On this page
  1. Acceptance & incorporation
  2. Term
  3. Definitions
  4. The Platform
  5. Probabilistic-output disclaimer
  6. Privacy & data
  7. Subscription & fees
  8. Essential Data Inputs
  9. Account configuration
  10. Acceptable use
  11. Authorised Users
  12. Service availability
  13. Suspension & termination
  14. Liability
  15. Indemnities
  16. Intellectual property
  17. 16A.Insurance
  18. External-AI prohibition
  19. Mutual NDA
  20. Variations
  21. Assignment
  22. Force majeure
  23. Governing law & disputes
  24. Notices
  25. Miscellaneous
  26. Document control
Legal corpus · v2.0

digitaldairy.ai Terms & Conditions

Version:v2.0 — RATIFIED (counsel sign-off 13/06/2026; nil substantive change from v1.4)
Effective:13/06/2026
Contracting entity:digitaldairy.ai Pty Ltd (ACN: 695 872 383; ABN: 33 695 872 383)
Counterparty:the Customer (as defined in clause 3)
Governing law:Victoria, Australia

1. Acceptance and incorporation

1.1 By subscribing to the Platform, the Customer accepts these Terms & Conditions ("Terms") and incorporates by reference, as integral parts of the contractual relationship with digitaldairy.ai Pty Ltd (ACN: 695 872 383; ABN: 33 695 872 383):
  • the Privacy Policy — which governs the handling of Personal Information under the Australian Privacy Principles;
  • the Dairy Farm Data Use & AI Training Licence (available on request — hello@digitaldairy.ai) — which governs Farm Data, the grant of AI-training rights, the external-AI-training prohibition, and the granular opt-out mechanism;
  • the Subprocessor Register at https://digitaldairy.ai/legal/subprocessors — which lists current Sub-processors.
1.2 Order of precedence. If these Terms conflict with the Privacy Policy or the Dairy Farm Data Use & AI Training Licence on the same subject matter:
  • the Privacy Policy prevails on Personal Information generally;
  • the Dairy Farm Data Use & AI Training Licence prevails on Farm Data matters;
  • these Terms prevail on Platform subscription, fees, service availability, and acceptable use.
1.3 Entity status. The contracting entity is digitaldairy.ai Pty Ltd (ACN: 695 872 383; ABN: 33 695 872 383), with registered office at 5A Hartnett Close, Mulgrave, Victoria, Australia 3170.

2. Term

2.1 These Terms commence on the earlier of (a) the Customer's acceptance through the Platform sign-up flow and (b) the first use of the Platform by the Customer or any Authorised User.
2.2 The Subscription Term begins on the date the first Subscription Fees become payable and continues until terminated under clause 13.

3. Definitions

In these Terms, the following terms have the following meanings (consistent across the digitaldairy.ai legal corpus):

3.1 Customer means the dairy-farm business that holds the Subscription. Where the Customer is a corporate trustee, partnership, or other entity, the natural person executing the subscription warrants their authority to bind that entity.
3.2 Authorised User means a natural person granted access to the Platform under the Customer's Subscription, including staff, contractors, advisers, and family members of the Customer.
3.3 Farmer has the meaning given in the Privacy Policy and includes the Customer for the purposes of the Dairy Farm Data Use & AI Training Licence.
3.4 Farm Data means information about a dairy farm business and its livestock generated, recorded, or derived through the Customer's use of the Platform or supplied by the Customer or by authorised third parties to the Platform, in any form. Farm Data includes both Identifying Farm Data and Non-identifying Farm Data.
3.5 Identifying Farm Data means Farm Data that identifies a particular Farmer, farm, or both, including through reasonably available linkage to other information.
3.6 Non-identifying Farm Data means Farm Data that has been stripped of identifiers to a remote-risk re-identification standard published by Digital Dairy AI from time to time.
3.7 Platform means the digitaldairy.ai software service, including its data ingestion components, model and inference layer, dashboards, Kim AI chat interface, alerts, and recommendations.
3.8 Sub-processor means a third party that processes Personal Information or Farm Data on Digital Dairy AI's behalf, including each entity named in the Subprocessor Register.
3.9 Subscription means the Customer's active subscription to the Platform under these Terms.
3.10 Subscription Term means the period during which the Subscription is in force.
3.11 Subscription Fees means the fees payable by the Customer for the Subscription under clause 7.
3.12 Essential Data Inputs means the data inputs identified in clause 8.1 that the Platform requires to generate its outputs.
3.13 Basic Parameters means the nine (9) Customer-configurable parameters identified in clause 9.
3.14 Advanced Parameters means the fourteen (14) system-administered parameters identified in clause 9.
3.15 Sensitive Information, Personal Information, Proprietary Models, Cross-Farm Aggregate, and External AI Service have the meanings given in the Privacy Policy or the Dairy Farm Data Use & AI Training Licence.

4. The Platform — service description

4.1 Purpose. The Platform transforms raw production data from the Customer's farm into individualised, actionable recommendations to support the Customer's herd-management decision-making.
4.2 Data ingestion model. The Platform ingests raw transactional inputs from sources the Customer has licensed (including DairyPlan or equivalent herd-management systems, milking-system telemetry, activity collars, weather stations, and genomic providers). All derived records (risk scores, alerts, projections, rolling averages) are calculated internally by Digital Dairy AI. The Platform does not purchase derived analytics from third parties.
4.3 Integrated thirteen-signal risk engine. The Platform integrates thirteen (13) simultaneous signals per cow to produce four-band composite risk scores (Critical, High, Medium, Low) and event-specific alerts. The signal set is documented in the Platform's in-product documentation and may be updated from time to time subject to the material-change notice in clause 19.
4.4 Health event types in scope. The Platform addresses the following nine (9) ICAR-compliant health event types:
  • clinical mastitis;
  • subclinical mastitis;
  • lameness;
  • metritis;
  • ketosis;
  • hypocalcaemia (milk fever);
  • displaced abomasum (LDA);
  • reproductive failure;
  • retained foetal membranes;

together with an additional "other / unspecified" category for events not falling within (a)–(i).

4.5 Primary outputs. The Platform's primary outputs are: (a) alerts; (b) recommendations; (c) dashboard views; (d) the Kim AI chat interface; and (e) data exports.
4.6 Service availability framing. The Platform is provided on a best-efforts basis. There is no enterprise-grade service-level agreement (SLA) in v1 of these Terms — see clause 12.

5. Probabilistic-output disclaimer

Important — please read
Platform outputs are probabilistic, not diagnostic.

"All alerts, risk scores, and recommendations generated by the Platform are probabilistic outputs of statistical models. They are not clinical diagnoses, veterinary advice, or guaranteed predictions of future events. The Customer remains the sole decision-maker for animal welfare, treatment, and management decisions. The Customer should engage qualified veterinary, agronomic, or other professional advice where the underlying decision warrants it."

5.1 In-product surfaces. Platform outputs carry confidence-band labels — High (≥ 0.80), Watching (0.60–0.79), and Thin signal (< 0.60) — and per-feature-class staleness tier labels — Fresh, Recent, and Standing. Outputs in lower confidence bands and outputs derived from Standing-tier features carry in-product caveats. The Customer should attend to these surfaces when interpreting Platform outputs.
5.2 No diagnostic warranty. Digital Dairy AI does not warrant the clinical accuracy of any alert or recommendation. The Platform is a decision-support tool, not a diagnostic instrument.
5.3 Customer professional judgement. The Customer is responsible for exercising independent professional judgement (and engaging qualified veterinary, agronomic, nutritional, or other advisers as warranted) before acting on Platform outputs.

6. Privacy and data — incorporation by reference

6.1 The handling of Personal Information is governed by the Privacy Policy, which is incorporated by reference. The Customer acknowledges receipt of, and consents to, the Privacy Policy as it stands on the effective date of these Terms.
6.2 Cross-border disclosure (APP 8).

"Where any data is processed outside Australia, sub-processors comply with the Australian Privacy Principles through documented safeguards including encryption, access controls, audit logging, and contractual data-protection commitments."

The Subprocessor Register lists each Sub-processor, its destination jurisdiction, and the category of data it handles.

6.3 Farm Data grants and opt-outs. The grants the Customer makes in relation to Farm Data — and the three independently exercisable opt-out toggles (Platform use; AI training contribution; research-aggregate contribution) — are set out in the Dairy Farm Data Use & AI Training Licence (available on request — hello@digitaldairy.ai).

7. Subscription model and fees

7.1 Pricing. Subscription Fees are:
  • A$0.99 per cow per month on monthly billing; or
  • the equivalent annual rate less a discount of sixteen percent (16%) where the Customer commits to an annual prepaid Subscription Term.
7.2 Cow-count basis. The cow count is taken as a snapshot at the start of each Subscription Term. A material movement in cow count during the Subscription Term triggers a true-up:
  • where the cow count rises by more than ten percent (10%) above the snapshot, additional Subscription Fees are payable from the date the threshold is crossed, pro-rata to the remaining Subscription Term;
  • where the cow count falls by more than ten percent (10%) below the snapshot, Subscription Fees are reduced from the date the threshold is crossed, pro-rata to the remaining Subscription Term, applied as a credit on the next invoice.
7.3 Billing cadence. Monthly billing is the default. Annual prepaid commitment with the 16% discount is the alternative.
7.4 Payment terms. Net thirty (30) days from invoice date for invoice billing; immediate for card billing.
7.5 Payment processor. Subscription Fees are processed through Stripe Payments Australia Pty Ltd (“Stripe AU”), a payment Sub-processor named in the Subprocessor Register and bound by Stripe AU's standard Services Agreement. Payment-instrument data (card numbers, bank-account details) is captured and tokenised by Stripe AU and is not stored by digitaldairy.ai Pty Ltd (ACN: 695 872 383; ABN: 33 695 872 383). The Subprocessor Register records the destination jurisdiction for payment data and any cross-border data-flow path engaged under Australian Privacy Principle 8.
7.6 Goods and Services Tax.

"All Subscription Fees are quoted exclusive of GST. GST will be added at the prevailing rate under the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and shown separately on each tax invoice. Tax invoices will be issued by digitaldairy.ai Pty Ltd (ABN: 33 695 872 383) consistent with the requirements of section 29-70 of that Act."

7.7 Fee changes. Digital Dairy AI may change Subscription Fees on at least sixty (60) days prior written notice to the Customer. A Customer that does not consent to a fee change may terminate the Subscription under clause 13 with no early-termination penalty within thirty (30) days after the notice of the change.
7.8 Late payment. Overdue Subscription Fees may attract interest at the rate prescribed under the Penalty Interest Rates Act 1983 (Vic) or such other rate as Digital Dairy AI specifies on the invoice, not exceeding the rate permitted by law.

8. Essential Data Inputs and graceful degradation

8.1 Essential Data Inputs and graceful degradation.

"The Platform's outputs depend on Essential Data Inputs, including Individual Milk Weight (IMWT), Days Dry, electrical conductivity, milking interval, calving and reproduction events, and weather data. Where Essential Data Inputs cease, become stale, or are absent, the Platform degrades gracefully: alerts and recommendations are not generated where inputs are absent or stale, confidence bands shift downward, and dependent outputs are suppressed rather than substituted. The Customer accepts that the Platform's value depends on the continuous availability of Essential Data Inputs and is responsible for maintaining the upstream data feeds (DairyPlan or equivalent herd-management system, milking-system telemetry, environmental sensors)."

8.2 No silent substitution. The Platform will not substitute lower-quality outputs in place of suppressed outputs. Customers should not assume that the absence of an alert implies the absence of a condition where Essential Data Inputs are absent or stale.
8.3 Notification. The Platform provides in-product surfaces indicating when Essential Data Inputs are stale or absent, including per-feature-class staleness tier labels (Fresh, Recent, Standing).

9. Account configuration responsibility

9.1 Twenty-three configurable parameters. The Platform supports twenty-three (23) configurable parameters, split into:
  • nine (9) Basic Parameters — Customer-configurable through the Platform settings;
  • fourteen (14) Advanced Parameters — system-administered by Digital Dairy AI.
9.2 Customer responsibility for Basic Parameters. The Customer is responsible for the values it sets for the Basic Parameters and for the operational consequences of those settings. The Platform will record the active Basic Parameter set per Subscription Term for audit and reproducibility.
9.3 Advanced Parameters. Advanced Parameters are tuned by Digital Dairy AI based on platform-wide calibration. The Customer cannot directly modify them but may request a configuration review through the support channel, and Digital Dairy AI will respond to that request in good faith.

10. Acceptable use and prohibitions

10.1 The Customer and its Authorised Users must not:
  • re-identify, attempt to re-identify, or commission the re-identification of any other Farmer's herd from Cross-Farm Aggregates or other anonymised cross-farm outputs;
  • scrape, mirror, replicate, or otherwise systematically extract Platform outputs other than for the Customer's own farm-management purposes;
  • resell, sublicense, or commercially redistribute Platform outputs;
  • use the Platform in any manner that is, or could reasonably be expected to be, detrimental to any other Farmer (consistent with Principle 2.2 of the Australian Farm Data Code);
  • reverse-engineer, decompile, or attempt to derive the source code, the P-layer operational-experience filter, the physics-model layer, or the machine-learning classifiers, except to the extent permitted by section 47D of the Copyright Act 1968 (Cth);
  • introduce malware, attempt unauthorised access, or interfere with Platform availability;
  • use the Platform for any unlawful purpose.
10.2 Suspension for breach. Digital Dairy AI may suspend access on reasonable notice (or, where a security incident warrants it, with no notice) for breach of clause 10.1. Suspension does not abate accrued Subscription Fees but does suspend further accrual where the Customer is not at fault for an underlying Sub-processor cause.

11. Authorised Users

11.1 The Customer is responsible for: (a) granting and revoking access to Authorised Users; (b) ensuring its Authorised Users comply with these Terms; and (c) the acts and omissions of its Authorised Users in their use of the Platform.
11.2 The Customer must promptly revoke access where an Authorised User leaves the Customer's farm or otherwise no longer requires Platform access.

12. Service availability

12.1 Best-efforts uptime. Digital Dairy AI targets monthly uptime of ninety-nine percent (99.0%) measured monthly, excluding scheduled maintenance and force-majeure events. This target is a best-efforts commitment and does not give rise to service credits in v1 of these Terms.
12.2 Scheduled maintenance. Scheduled maintenance windows are notified at least forty-eight (48) hours in advance through the Platform and to the email address held for the Customer's account, except in the case of emergency maintenance required to remedy a security or stability issue.
12.3 Sub-processor dependency. Platform availability inherits from the availability of its Sub-processors (including the hosting, compute, database, vector-store, and observability providers listed in the Subprocessor Register). A Sub-processor outage that affects Platform availability does not constitute a breach by Digital Dairy AI of clause 12.1.
12.4 Transparent communication. Digital Dairy AI will publish status communications during material outages through a status surface accessible to Customers.

13. Suspension and termination

13.1 Termination for convenience. Either party may terminate the Subscription on thirty (30) days written notice.
13.2 Termination for material breach. Either party may terminate for material breach by the other on fourteen (14) days written notice, where the breach is not cured within that notice period.
13.3 Termination for non-payment. Digital Dairy AI may terminate where Subscription Fees are more than thirty (30) days overdue and the Customer has not cured within seven (7) days of a final demand.
13.4 Immediate suspension. Digital Dairy AI may suspend the Subscription immediately and without notice in the event of (a) a security incident, (b) a regulatory order, or (c) attempted unauthorised access by or through the Customer's account.
13.5 Port and delete on termination.

"On termination of the Subscription, the Customer may export Identifying Farm Data in a structured machine-readable format and may request deletion of Identifying Farm Data from the Platform. Digital Dairy AI will fulfil port and delete requests within a defined service window (target: 30 days) subject to legal-hold and technical-feasibility exceptions. De-identified statistical contributions to already-trained models persist as a technical reality and cannot be removed from the trained weights — see the Dairy Farm Data Use & AI Training Licence."

13.6 Survival. Clauses that by their nature should survive termination — including 5 (probabilistic-output disclaimer in respect of pre-termination outputs), 10 (acceptable use to the extent of post-termination conduct), 13.5 (port and delete), 14 (liability), 15 (indemnities), 16 (intellectual property), 21 (governing law), and 23 (notices) — survive termination of the Subscription.

14. Liability

14.1 Liability cap. Subject to clause 14.4, each party's aggregate liability under these Terms is capped at the Subscription Fees paid or payable by the Customer in the twelve (12) months preceding the event giving rise to the claim.
14.1A Free-pilot phase nominal cap. During any free-pilot phase in which no Subscription Fees are payable by the Customer, digitaldairy.ai Pty Ltd (ACN: 695 872 383; ABN: 33 695 872 383)'s aggregate liability for any claim arising from or relating to platform alerts, risk scores, recommendations, or other outputs is capped at a nominal amount of A$1,000 (one thousand Australian dollars), or such other amount as counsel determines is appropriate to maintain a defensible liability boundary in a free-trial context.
14.2 Excluded losses. Subject to clause 14.4, neither party is liable for indirect or consequential loss, loss of profit, loss of opportunity, loss of goodwill, or loss of business, whether arising in contract, tort (including negligence), under statute, or otherwise.
14.3 Specific exclusions. Without limiting clause 14.2, Digital Dairy AI is not liable for losses arising from:
  • Customer-supplied data quality;
  • failure or unavailability of Essential Data Inputs on the Customer's side;
  • the Customer's reliance on probabilistic outputs without exercising independent professional judgement (consistent with clause 5);
  • Sub-processor outages outside Digital Dairy AI's reasonable control.
14.3A Carve-outs from the cap. Subject to clause 14.4, the liability cap in clauses 14.1 and 14.1A does not apply to liability arising from:
  • Digital Dairy AI's wilful misconduct;
  • Digital Dairy AI's fraud;
  • Digital Dairy AI's gross negligence; or
  • Digital Dairy AI's breach of its confidentiality obligations under the Mutual NDA (available on request — hello@digitaldairy.ai) (where one is in effect between the parties) or under this Agreement.
14.4 Australian Consumer Law preservation. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). Where the Australian Consumer Law applies and a non-excludable consumer guarantee is not met, Digital Dairy AI's liability is limited to the extent permitted by section 64A of the Australian Consumer Law (re-supply of services or refund of fees paid, at Digital Dairy AI's election).
14.5 Platform alerts, scores, and recommendations — reasonable reliance.
  • The Platform produces alerts, risk scores, and recommendations that are probabilistic outputs of statistical models, integrating thirteen (13) signals per cow across nine (9) ICAR-compliant health event types (clause 4.4). These outputs are not clinical diagnoses, not veterinary advice, and not animal-welfare instructions.
  • The Customer's reasonable reliance on Platform outputs as decision-support input is preserved. The Customer is not required to second-guess every alert or recommendation. The Customer remains responsible for all animal-welfare decisions, all veterinary-treatment decisions, and all farm-operational decisions.
  • Where a Platform output is rated below the High confidence band (≥ 0.80) or is derived from Standing-tier features (clause 5.1), in-product caveats apply and the Customer is responsible for attending to those caveats.
  • Where Essential Data Inputs (clause 8.1) are absent or stale, the Platform suppresses dependent outputs rather than substituting lower-quality outputs (clause 8.2). The absence of an alert in those circumstances does not imply the absence of the underlying condition. The Customer is responsible for maintaining the upstream data feeds.
  • This clause 14.5 does not modify the ACL preservation in clause 14.4. The Customer's non-excludable consumer guarantees under the Australian Consumer Law continue to apply.
14.6 Cross-references. This clause 14 is to be read with: (i) clause 5 (Probabilistic-output disclaimer); (ii) clause 8 (Essential Data Inputs and graceful degradation); (iii) clause 17 (External AI training prohibition — cross-reference); (iv) clause 8.1 and clause 14.1 of the Dairy Farm Data Use & AI Training Licence (available on request — hello@digitaldairy.ai); and (v) the Privacy Policy granular opt-out toggles.

15. Indemnities

15.1 Customer indemnity. The Customer indemnifies Digital Dairy AI against losses arising from:
  • the Customer's breach of clause 10 (acceptable use);
  • the Customer's unauthorised use of third-party data that is not licensed to the Customer (including activity and heat alerts from Allflex / Milking Data Services, proprietary genomic layouts, or processor-supplied quality data shared without authority).
15.2 Digital Dairy AI indemnity. Digital Dairy AI indemnifies the Customer against third-party intellectual-property infringement claims arising from the Platform itself (excluding third-party data inputs supplied by or through the Customer and excluding outputs that are a function of Customer-configured Basic Parameters).
15.3 Procedural rights. Each party must promptly notify the other of any indemnifiable claim, cooperate in the defence of the claim, and not settle the claim without the indemnifying party's prior written consent (such consent not to be unreasonably withheld).

16. Intellectual property

16.1 Platform IP. digitaldairy.ai Pty Ltd (ACN: 695 872 383; ABN: 33 695 872 383) owns the Platform and all related intellectual property, including the P-layer operational-experience filter, the physics-model layer, the machine-learning classifiers, the user interface, the brand, and the documentation.
16.2 Farm Data ownership. The Customer retains ownership of its Farm Data. The grant of Farm Data rights and the related IP allocation are set out in the Dairy Farm Data Use & AI Training Licence (available on request — hello@digitaldairy.ai) and are not affected by these Terms.
16.3 Feedback. Feedback, suggestions, or improvement ideas provided by the Customer to Digital Dairy AI may be used by Digital Dairy AI without obligation on a non-confidential basis, subject to any Mutual NDA (available on request — hello@digitaldairy.ai) in effect between the parties.

16A. Insurance

16A.1 The Platform provides decision-support outputs (alerts, risk scores, and recommendations) and does not change how the Customer operates the Customer's farm business. The Customer continues to operate the farm under the Customer's existing farm-business processes.
16A.2 The Customer is recommended to confirm with the Customer's own insurer that the Customer's standard farm-business insurance cover remains fit for purpose during use of the Platform. digitaldairy.ai Pty Ltd (ACN: 695 872 383; ABN: 33 695 872 383) makes no representation about the adequacy of any particular insurance policy.

17. External AI training prohibition (cross-reference)

"Raw farm data is not transmitted to external commercial AI services for training purposes. The mechanism by which this commitment operates — architectural separation, contractual no-training clauses with each AI sub-processor, and embedding-scope discipline — is set out in the Dairy Farm Data Use & AI Training Licence."

17.1 The canonical statement of the three-layer mechanism is in clause 6 of the Dairy Farm Data Use & AI Training Licence (available on request — hello@digitaldairy.ai). These Terms incorporate that mechanism by reference for the avoidance of doubt; no restatement is made here.

18. Mutual NDA — separate confidentiality regime

18.1 Where the parties enter into separate confidentiality discussions (for example, in connection with investor, partner, processor, key-opinion-leader, or commercial-discussion contexts), the Mutual NDA (available on request — hello@digitaldairy.ai) issued by Digital Dairy AI governs those discussions and operates independently of these Terms. The Mutual NDA does not grant any rights in Farm Data and does not modify the Dairy Farm Data Use & AI Training Licence.

19. Variations

19.1 Digital Dairy AI may vary these Terms by giving the Customer at least thirty (30) days prior written notice.
19.2 Material variations. A variation is material if it falls within any of paragraphs (a)–(e) of clause 13 of the Dairy Farm Data Use & AI Training Licence (available on request — hello@digitaldairy.ai) (material change in Farm Data treatment). A material variation triggers the renewed-consent path in that clause and gives the Customer a no-penalty exit within the notice window.
19.3 The Customer's continued use of the Platform after the effective date of a non-material variation constitutes acceptance.

20. Assignment

20.1 The Customer may not assign or transfer its rights or obligations under these Terms without the prior written consent of Digital Dairy AI (such consent not to be unreasonably withheld).
20.2 Digital Dairy AI may assign or novate these Terms to a successor entity (including on Pty Ltd incorporation, group restructure, or sale of the business as a going concern) by giving the Customer written notice.

21. Force majeure

21.1 Neither party is liable for delay or failure in the performance of these Terms to the extent caused by an event beyond the reasonable control of the affected party, including (without limitation) acts of God, natural disaster, pandemic, war, civil unrest, government order, infrastructure failure, or material Sub-processor outage ("Force Majeure Event").
21.2 The affected party must notify the other promptly of the Force Majeure Event and use reasonable endeavours to mitigate its effects.
21.3 If the Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate the Subscription on written notice with no further liability beyond accrued obligations.

22. Governing law and dispute resolution

22.1 Governing law. These Terms are governed by the law of Victoria, Australia.
22.2 Forum. The parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia, and the courts competent to hear appeals from those courts.
22.3 Escalation. Before commencing proceedings, the parties must:
  • negotiate in good faith through senior representatives for a period of not less than fourteen (14) days from the date of a written notice of dispute; and
  • if good-faith negotiation does not resolve the dispute, refer the dispute to mediation under the mediation rules of the Resolution Institute (Victorian panel), with mediation taking place in Melbourne, Victoria.
22.4 Nothing in this clause prevents either party from seeking urgent injunctive or interlocutory relief from a competent court.

23. Notices

23.1 Default channel. Notices under these Terms are given by email to:
  • the Customer — at the email address held for the Customer's account; and
  • Digital Dairy AI — at legal@digitaldairy.ai.
23.2 Hard-copy fallback. Where email is unavailable or contested, notices may be given by registered post to the registered office of digitaldairy.ai Pty Ltd at 5A Hartnett Close, Mulgrave, Victoria, Australia 3170, and to the Customer's postal address held for the account.
23.3 Effective on receipt. A notice is effective on actual receipt or, in the case of registered post, on the second business day after posting.

24. Miscellaneous

24.1 Entire agreement. These Terms, together with the Privacy Policy and the Dairy Farm Data Use & AI Training Licence, constitute the entire agreement between the parties in relation to the Subscription and supersede all prior agreements, representations, and understandings on the same subject matter.
24.2 No waiver. A failure or delay in exercising a right under these Terms does not operate as a waiver of that right.
24.3 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions continue in full force and effect.
24.4 Counterparts and electronic execution. These Terms may be executed in counterparts and by electronic means. Electronic execution is permitted under the Electronic Transactions (Victoria) Act 2000.
24.5 No partnership or agency. Nothing in these Terms creates a partnership, joint venture, or agency relationship between the parties.

25. Document control

Versionv2.0 — RATIFIED
StatusRATIFIED — 13/06/2026 — v2.0
Ratifying bodyDirectors of digitaldairy.ai Pty Ltd (CC-2026-05-18-007) + external Australian counsel Vance Mercer & Associates — Alister Vance, Senior Partner (written sign-off 13/06/2026, CC-2026-06-13-002)
Effective date13/06/2026
Prepared bydigitaldairy.ai Pty Ltd (ACN: 695 872 383; ABN: 33 695 872 383)
Governing lawVictoria, Australia
ForumCourts of Victoria, Australia
Next review13/12/2026 — six (6) months from effective date, or sooner on material change
Prior versionsv1.0 (15/05/2026) → v1.1 (17/05/2026 — Pty Ltd incorporation reflected) → v1.2 (17/05/2026 — registered office + legal@digitaldairy.ai operational) → v1.3 (17/05/2026 — ABN added; §7.6 GST clause now references the ABN for tax-invoice validity) → v1.4 (18/05/2026 — F-3 Stripe AU payment processor landed at §7.5 per CC-2026-05-18-003; outstanding ABN confirmation and APP 8 narrative verification flagged for clara/Alex before red-line; director ratification per CC-2026-05-18-007) → RATIFIED as v2.0 (13/06/2026, counsel sign-off CC-2026-06-13-002; watermark removed; nil substantive change).

RATIFIED — 13/06/2026 — v2.0. These Terms were reviewed and signed off in writing by external Australian counsel (Vance Mercer & Associates — Alister Vance, Senior Partner) on 13/06/2026, and ratified by the directors of digitaldairy.ai Pty Ltd (CC-2026-05-18-007; CC-2026-06-13-002). The contracting entity is digitaldairy.ai Pty Ltd (ACN: 695 872 383; ABN: 33 695 872 383). Registered office and signing-authority details for trustee or partnership Customers are confirmed at execution of each subscription. This v2.0 carries no substantive change from the director-ratified v1.4 text; counsel returned zero red-lines.

See also
  • Privacy Policy personal information & APP compliance
  • Dairy Farm Data Use & AI Training Licence Farm Data rights & opt-outs (available on request — hello@digitaldairy.ai)
  • Subprocessor Register authoritative current list
  • Mutual NDA confidentiality regime (available on request — hello@digitaldairy.ai)
digitaldairy.ai Pty Ltd (ACN: 695 872 383; ABN: 33 695 872 383)
5A Hartnett Close, Mulgrave, Victoria, Australia 3170 · legal@digitaldairy.ai
RATIFIED — 13/06/2026 — v2.0
digitaldairy.aidigitaldairy.ai

Built for Australian dairy. AI-powered herd intelligence that turns 13 production signals into early, plain-language recommendations — so problems are caught before they cost you. Smart data. Simple answers.

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